Warranties
New flooring carriers the manufacturer's original warranty, typically 10-16 years, against manufacturer's defects. Ask for a copy of the warranty. Used floors are sold as-is and without warranties. We make every effort to represent used floors as accurately as possible, however we rely on seller’s descriptions and provided photographs. If you have doubts, or are unsure of the condition of a used floor, please request more information. With used floors, freight costs represent a considerable portion of the total floor price, and are difficult to recover – even in reselling your used floor.
Returns & Cancellations
We operate with a just-in-time business model and order cancellations and returns are difficult to incorporate into the equation. An order cancelled within a few hours is usually doable. But after that, your order has set a series of events in motion. Please make sure you really want to place the order before you pull the trigger. Items to be returned may have to be stored by you while freight and warehouse arrangements are made. You are responsible for the safe storage of any item to be returned.
Shipping
We ship floors, equipment, and underlayment all over the country and have negotiated discounted freight arrangements with several carriers. In some cases you may have the option of making your own freight arrangements, but would typically need a freight company with a lift gate equipped tractor trailer. And many of the storage facilities are only equipped for freight carriers - not the public.
Shipping charges depend on the overall size of the shipment and your zip code. Commercial addresses cost a little less than residential locations and lift gate service can add a little too. For a delivered price, please email us the item description, your zip code, and details about the location, and if you have a loading dock or forklift available.
We ship floors, equipment, and underlayment all over the country and have negotiated discounted freight arrangements with several carriers. In some cases you may have the option of making your own freight arrangements, but would typically need a freight company with a lift gate equipped tractor trailer. And many of the storage facilities are only equipped for freight carriers - not the public.
Shipping charges depend on the overall size of the shipment and your zip code. Commercial addresses cost a little less than residential locations and lift gate service can add a little too. For a delivered price, please email us the item description, your zip code, and details about the location, and if you have a loading dock or forklift available.