Here are answers to some of the most frequent questions:
How does it work if I see something I want to purchase? If you've been given a price including delivery, and you're ready to place an order, send us an email or call our office. We can process your order over the phone.
What methods of payment do you accept? For new tile and equipment, payment can be through check, PayPal, credit card, & wire transfer. For used items and large purchases, pay by check or wire transfer.
Do you offer Financing? Yes, check out the financing page for contact info.
Can I put a floor on hold? If you're positive you're going to purchase the floor and just need a week or two for final arrangements, yes you can place a non-refundable deposit on a floor, and we will remove it from the available floor lists. This is a non-refundable deposit though, and you should only do so if you're absolutely sure you're going to purchase the floor. It's not usual for customers to change their mind, even after requesting an invoice. For this reason, a floor in storage is available until it's been paid for.
I was going to buy a floor, but now it's no longer available. What do I do? With new flooring and equipment, it's easy to make plans. Used products aren't the same though and the buying process involves several steps, including invoicing, payment, and shipping. For that reason, a floor is FOR SALE until you receive confirmation that payment has been received.
Do your floors come with a warranty? Used floors are sold as-is and without warranties, implied or otherwise. We make every effort to represent used floors as accurately as possible, however we rely on seller’s descriptions and provided photographs. If you have doubts or are unsure of the condition of a used floor, please request more information. With used floors particularly, freight costs represent a considerable portion of the total floor price, and are difficult to recover – even in reselling your used floor.
New flooring warranties vary by manufacturer. Our branded products (ex: GC-625S, GC-625T, GCI-625, etc.) are sold with a 15 year warranty against manufacturer's defects. Products manufactured by other companies and brokered by us carry their standard warranty, which should be available on their website or within their literature.
How are returns handled? Returns are not an option for used items. For new items, you will have to store things while freight and warehouse arrangements are made. You are responsible for the safe storage of any item to be returned.
Can your company help with construction or installation? In many markets we can arrange for an experienced crew to perform some or all of the required work, from placing a concrete slab and assembling sports tile, to indoor underlayment and floor installation. Most of the work required is surprising easy and in many cases, customers forgo help and complete the jobs themselves. Installation and construction services when arranged, are usually thru subcontract agreements and not by employees of Court Tile Discounters.
What methods of payment do you accept? For new tile and equipment, payment can be through check, PayPal, credit card, & wire transfer. For used items and large purchases, pay by check or wire transfer.
Do you offer Financing? Yes, check out the financing page for contact info.
Can I put a floor on hold? If you're positive you're going to purchase the floor and just need a week or two for final arrangements, yes you can place a non-refundable deposit on a floor, and we will remove it from the available floor lists. This is a non-refundable deposit though, and you should only do so if you're absolutely sure you're going to purchase the floor. It's not usual for customers to change their mind, even after requesting an invoice. For this reason, a floor in storage is available until it's been paid for.
I was going to buy a floor, but now it's no longer available. What do I do? With new flooring and equipment, it's easy to make plans. Used products aren't the same though and the buying process involves several steps, including invoicing, payment, and shipping. For that reason, a floor is FOR SALE until you receive confirmation that payment has been received.
Do your floors come with a warranty? Used floors are sold as-is and without warranties, implied or otherwise. We make every effort to represent used floors as accurately as possible, however we rely on seller’s descriptions and provided photographs. If you have doubts or are unsure of the condition of a used floor, please request more information. With used floors particularly, freight costs represent a considerable portion of the total floor price, and are difficult to recover – even in reselling your used floor.
New flooring warranties vary by manufacturer. Our branded products (ex: GC-625S, GC-625T, GCI-625, etc.) are sold with a 15 year warranty against manufacturer's defects. Products manufactured by other companies and brokered by us carry their standard warranty, which should be available on their website or within their literature.
How are returns handled? Returns are not an option for used items. For new items, you will have to store things while freight and warehouse arrangements are made. You are responsible for the safe storage of any item to be returned.
Can your company help with construction or installation? In many markets we can arrange for an experienced crew to perform some or all of the required work, from placing a concrete slab and assembling sports tile, to indoor underlayment and floor installation. Most of the work required is surprising easy and in many cases, customers forgo help and complete the jobs themselves. Installation and construction services when arranged, are usually thru subcontract agreements and not by employees of Court Tile Discounters.